Help
How can we help?
Short answers with the exact buttons to tap. Still stuck? Email support@getwalkinswelcome.com.
Owners and staff
Set up your business, open for walk-ins and run your day.
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How to set up your business on Walk-Ins Welcome
Find your business on Google, confirm the details, answer one question about who serves customers, and publish your free storefront. No card needed.
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How to verify you own your business
Prove you run the business with a code by text, call or email to its listed phone or website email. Some storefronts and Bolt-Ons wait for it.
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How to open for walk-ins with “I’m here”
Walk-ins open only when someone who serves customers taps I’m here on their own My Day. Business hours alone never open your line. Here’s how it works.
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How to run your walk-in line
Call the next person, start and finish visits, pause new check-ins, and skip someone who isn’t here, from Today’s Console or My Day.
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How to close walk-ins for today
Stop new walk-ins for the rest of the day, and choose whether to keep serving the people already waiting or cancel their check-ins.
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How to invite your team
Invite a provider, front desk person, manager or admin by email. Their access turns on by itself when they accept. Nothing else for you to do.
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How to set up a waiting-room TV
Show your line on any TV with a web browser. Connect it with a six-character code from your phone. Ticket numbers only unless you choose names.
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How to set up a check-in kiosk or front-desk tablet
Turn an iPad, Android tablet or computer at your counter into a check-in station. It signs out of your account and clears itself for each guest.
Clinics
Patient intake, SOAP notes and the Healthcare Bolt-On.
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How to turn on the Healthcare Bolt-On for your clinic
Turn on Healthcare & Clinical and Forms & Workflows for patient intake and SOAP notes. Verify your clinic first. Pausing never deletes records.
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How patient intake works for New and Returning Patients
Patients pick New or Returning, show where it hurts on a body map, and sign consent by typing their name. Staff can help or waive intake with a reason.
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How to write and sign SOAP notes on My Day
Write Subjective, Objective, Assessment and Plan, save as you go, copy from a past note, and sign with one tap. You can finish the note after the visit.
Customers and patients
Checking in and following your place in line.
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How to check in and follow your place in line
Scan the QR code or open the business’s page, check in with a few details, and watch your place in line on your phone. No app or account needed.